Thank you for shopping at Fleece Hoodie! (I appreciate that you are shopping at Fleece Hoodie!) We are wholeheartedly dedicated to providing our customers with the best shopping experience they can have as we take care of the prompt and consistent shipment of your products. Just like anywhere else, your shipping policy is what has all the details and all the important info about your order.

1. Processing Time:

  • Orders are usually processed and shipped within a 1-2 business days time frame unless special arrangements are made. 
  • Industry swell or promotional time borders a range of normal processing time. We remain sincerely grateful for your understanding as we all make our way through these testing times.

2. Shipping Rates and Methods:

  • Also, we provide various shipping choices which suit your needs.
  • Based on your order’s weight and the chosen shipping destination, be aware of the shipping rates.
  • On the checkout page, you can select whether you’d like the item delivered by surface mail or through courier depending on your preference.

3. International Shipping:

We provide international shipping deliveries to several specified countries.

  • With Golden Gift’s international orders shipping through Hyper Shipping, the world can experience the quality of our products.
  • When it comes to delivery times for orders placed outside the EU, it usually takes a little bit longer, as the delivery times vary depending on the destination and customs processing.

4. Order Tracking:

  • A shipping confirmation email will follow after the order shipment has been sent out which will contain a tracking number for you.
  • You will be able to monitor the delivery status of your consignment either on our website or on that of the carrier by using the tracking number.

5. Shipping Delays:

While we plan to deliver your item within the estimated time frame, please take into consideration that possible shipping delays might come up due to weather conditions, customs, carrier delays, or any other uncontrollable factors. 

In case your order is facing a severe delay, kindly get in touch with us by using our customer support and we will make an effort to attend to your needs. 

 6. Order Changes and Cancellations:

  1. Changes or cancellations could not be possible after an order has been placed as shipment is one thing we strive to do, quickly. 
  2.  In case you need to resize your order, please contact us on time, in the meantime, we will try to meet your requirements. 

7. Shipping Address:

Please make sure that the recipient’s name and address listed on the shipping label match the payment information entered during checkout. You must bear in mind that we are not liable for merchandise shipped to addresses that may be faulty or incomplete because of the information we received from the customer. 

8.  Lost or Stolen Packages: 

Fleece Hoodie isn’t to blame if something happens to the package after you have acknowledged the item with the delivery agent. If you think your package has not been received or has been stolen, kindly contact the carrier regarding the loss or theft of the package.  Otherwise, feel free to contact our customer support team for assistance. 

9. Shipping Restrictions:

 Some goods may find themselves being restricted for shipment due to the physical properties of size, weight, or regulatory reasons. This shipping is subject to these restrictions and we have the right to refuse shipping or cancel orders, which are not consistent with these rules. For this kind of situation, a full refund will be sent out. 

10. Contact Us:

If you have any dinner lights or issues with the shipping policy of the order, do not hesitate to come to our support team of customers and send an email to Support@fleecehoodie.co additionally, you can call us by phone or write us an email.