With Fleece Hoodie, we thank you for shopping. It is our primary objective to surpass your expectations and ensure that our customers are happy with every purchase. If for no matter what reason you are not fully convinced about your order, simply contact us and we’ll try to assist you with your problem. 

Returns

You have 15 days of a calendar to return an item from the time you received it. The requirements for a successful return are that the item must have never been used, stay in the same condition as it was originally sent, and still be inside the original packaging. The report needs to show a receipt or any other evidence of you purchasing the item. 

Refunds

When we do get your item, it is going to be put through a quality check and you will be made aware that it has been received back. We will update you on the status of the returning coming soon after evaluating the product you have returned. 

Classified as justifiable, your fund will be back and we will initiate a refund to your original means of payment. You will be billed within a specific period which could be anywhere between a few days to a month depending on your program’s credit policy. 

Shipping

You will be liable to ship the item back to us and cover their delivery back to us. If you get a refund, the cost of airmail will be deducted from your refund. 

Contact Us

If our item is not compatible with your body frame, either, contact us and our team of specialists will help you. For an exchange that isn’t the correct size or color just contact us at support@fleecehoodie.co 

If you find fault in a product or that you get a defective product, you should contact us immediately at support@fleecehoodie.co

We will be dealing with you to close the situation as early as within an hour which could either be through exchange, replacement, or refund.